UWP LUXE is fully committed to providing the highest quality products, We are therefore happy to provide a refund or exchange your item within 10 days of package receipt if:
-You received the wrong item
-Your item has a quality defect
(Proof of damage is required by submitting a photo with your request and subject to screening).
-Your package went missing and you are unable to resolve the issue with the shipping carrier.
The tracking number that comes with your package insures the proof of delivery and ship date for both parties. The tracking number associated with your order will be screened and the carrier will be contacted by UWP LUXE if such an issue occurs).
In these cases, UWP LUXE will re-ship your package at no additional charge and with free shipping.
If the defective product you received is no longer available, your payment for the returned, defective product will be credited back to your account.

It is the responsibility of the buyer to cover the cost of shipping the defective product back to UWP LUXE for a refund or exchange. Please contact us for an R/A number at info@uwpluxe.com; this R/A number MUST BE INCLUDED ON THE RETURNED PACKAGE.
For refunds and exchanges, please mail defective product back to:
ATTN: R/A ###
6049 Hi Tek Court
Mason, OH 45040

All refunds and exchanges will be reviewed and processed upon receipt of the item in its original condition.

- Unfortunately, we cannot honor refunds and exchanges for:
o Incorrect shipping address or name provided
o Delayed shipping from UPS
o Changes of heart or taste